Request demo

Support Services

Personalized support for your every need.

a man with headphones, cenosco

One of our values is being supportive, and we reflect it through our services. We have an international support desk managed by a team of skilled IT professionals, and most recently launched the pilot for our AI-Powered Help Center.

Already a customer?

Go to our customer support portal.

Customer Support

Implementing our solutions

Explore what you can expect in terms of support when implementing our solutions.

Solutions

AI-Powered Help Center

Our AI-powered Help Center provides seamless access to our handbook, allows open-ended questions, and offers quick, intelligent support directly within IMS.

Custom Dashboards

Do you need to build a dashboard with data you find hard to understand? We take a personalized approach in assisting you.

Data Enhancement

Is your data old, full of duplicates, or in dire need of updating? We can help you!

Creating Queries

We can help you set up automatic report exports to the format of your liking.

Dynamic Forms

Let us take a closer look at your needs and create a custom checklist for you on IMS.

STO Dedicated Support

You’ll never need to worry about long ticketing queues for your critical questions.

Comprehesive Online Knowledge Base

Our products come with an incredible knowledge base that guarantees efficient self-service support and a stress-free user experience.

The SaaS Advantage

Thanks to our web-based approach, you don’t need to use your own IT infrastructure. This will reduce the overall number of IT support resources needed to run and maintain your new solution.

Training

We also provide a variety of training on our tools and relevant methodologies. Click here to explore them.

“The solution to the issue was clear and can be followed. Also, good response time.”

Ben Project Director